Expected quicker and more responsive help
I had hoped the training and onboarding would be more hands-on with quicker responses when I reached out for help, but unfortunately this was not the case. I remember calling the support line expecting a prompt walk-through of the dialer and database features, especially since they seemed critical to setting up workflows smoothly. Instead, I was put on hold multiple times and later sent generic answers that didn’t really address my specific questions. Beyond that, the rest of the onboarding felt pretty vague with little proactive follow-up or guidance. I went into this expecting a more supportive environment to get me up to speed quickly, but what I received was more of a waiting game mixed with fragmented information. That said, the software itself seems alright; it’s just the onboarding support that fell short of what I was anticipating.