Expected quick training, but it felt slow and repetitive
When I first started the onboarding and training, I assumed it would be a streamlined, straightforward process with useful learning right away. Unfortunately, what I encountered was quite the opposite. There were long intervals of waiting for support staff responses and quite some repetition in basic modules, which slowed down the overall progress. The training materials themselves were decent — I can admit they were clear when I got around to them — but the pace felt frustratingly slow. Having wanted to dive into using the calling tools and the database functions much sooner, I found myself stuck in phases that seemed unnecessarily drawn out. The support team was polite but often delayed in telephonic responses. All this meant that while the service had promise, my initial experience was marred by a disconnect between expectations and reality, leaving me a bit skeptical about long-term use.