When I first started with your training and onboarding, I expected a timely and responsive support t
When I first started with your training and onboarding, I expected a timely and responsive support team to guide me through the setup and software. Unfortunately, what I got was quite different. My queries often went unanswered for longer periods than I anticipated, and it slowed down the whole onboarding process significantly. I expected a more proactive approach where someone would reach out if I seemed stuck. Instead, I found myself repeatedly waiting to get assistance on issues that could have been clarified easily over the phone. The dialer and database features were useful, but without timely support, adapting to them was frustrating. I also faced slow communication when invoicing or payment questions arose, which added to the delay. I understand that some delays are inevitable, but the contrast between what I expected and what I experienced was disappointing. I had hoped for a smoother introduction. Hopefully, improvements in your responsiveness will make the onboarding experience better for future customers. Until then, my recommendation is limited due to these inconsistencies in support.