Initially, I expected prompt and clear telephonic support when things went wrong with the dialer, bu

Initially, I expected prompt and clear telephonic support when things went wrong with the dialer, bu

Initially, I expected prompt and clear telephonic support when things went wrong with the dialer, but the reality was quite disappointing. Contacting support felt like a waiting game; the first few calls just kept me on hold for long stretches, which was frustrating given how urgent my issue felt. When I finally spoke to someone, their answers lacked clarity and often felt rehearsed, rather than helpful. At least the automatic updates rolled out on schedule and didn't cause further problems, which was a small relief amid the rest. The database feature seemed okay, but since the connectivity was patchy during my calls, I couldn't fully test how smoothly it integrated with the calling tools. The invoicing process was straightforward, and I appreciated that part, but sadly, it didn't compensate for the frustrating support experience. Overall, my expectations for support and clear guidance when I hit snags were unmet, and it left me doubting whether I could rely on WFHI's assistance if bigger issues arose.