Expected quick support, got a wait instead
I had hoped that the telephonic support would be prompt when I encountered issues during the dialer setup phase. Unfortunately, that wasn't quite my experience. I remember calling to ask about integrating the database with our existing workflow and ended up waiting on hold longer than I expected. When I finally got connected, the response was helpful, but the delay had already set a frustrating tone. The training content overall seemed adequate, but I felt lost when I couldn’t directly reach someone for guidance in that moment. While the software updates reportedly improved security, I didn't notice much difference in everyday use, so it was hard for me to say if that added value. Something I have to admit was fine was the payment and invoicing process which was clearly communicated. Still, considering these mixed points, if I face issues in the future, I expect I'll need help again, but I'm not confident the support experience will be better than this.