Expected quick support but mostly had to search on my own
I had hoped that the telephonic support at WFHI would be very responsive and easy to reach when I ran into trouble, but my experience was somewhat disappointing. One time, I faced an issue with accessing the database feature and called their helpline expecting immediate assistance. Fortunately, that call was answered relatively quickly, and the person was reasonably helpful in guiding me through the initial steps. However, for the other questions I had, it took quite a while to get someone on the line, and often I resorted to searching the online resources myself. Aside from that one decent interaction, the overall communication left me feeling that more could be done to improve accessibility. There were times I wished there was a clearer and more direct contact point for certain software glitches I encountered during onboarding. It was a bit frustrating because I expected a smoother path finding answers through person-to-person contact. The software updates seemed to happen automatically but sometimes changed functionality without much prior notice, which added confusion. I also found the invoicing process standard but not especially clear about specific charges. In summary, my anticipation for quick and easy support was not fully met, and I ended up relying heavily on self-guidance rather than direct communication from WFHI staff.