Expected quick support but had to wait and repeat instructions
I initially reached out to the support expecting prompt responses to my queries during the setup phase. Unfortunately, that was not the case. I had to repeatedly explain the same issues multiple times to different agents, which was very time-consuming. The waiting times on the phone were long, and sometimes I was left on hold without a response. The communication felt disorganized, and there was no clear progression in resolving my problems during these calls. I expected a faster and more efficient help system especially given the importance of smooth onboarding. The lack of proper tracking of my earlier concerns frustrated me further. Overall, I spent more time trying to get basic support than actually using the software efficiently, which was very discouraging.