Expected quick support but got steady ongoing help
At first, I expected the telephonic support to respond swiftly as soon as an issue popped up, especially because initial onboarding had some hiccups. Day-to-day however, the support was not always instant but consistent enough. Multiple times, when I faced problems with the dialer or database, I contacted them and held on longer than I prefer but they followed through each time. The people on call were knowledgeable and never rushed me. Sometimes it took a while to solve the issue fully, and it meant explaining the problem repeatedly which was tiring. They would occasionally call back after checking with the team. Their communication was clear, but it wasn’t the quick fix I was ideally hoping for. Updates to the software also meant sometimes new issues cropped up, which required more support calls. Overall, my expectation was quicker responses but what I received was a steady and reliable support experience over time. This definitely helped me keep workflows uninterrupted, even if patience was necessary. I would say support matches the needs of someone prepared for occasional delays rather than instant resolution. Signing up and invoicing was smooth and didn’t add to frustrations. I still find the training helpful for understanding advanced features that support helps clarify further later at daily use.