Expected quick support, but got silence instead
I reached out to the support team multiple times expecting timely responses to my issues, but I often found myself waiting several days without any meaningful update. When I called to get direct assistance, the response was either delayed or non-existent. Given the nature of the software and the need for efficient communication during remote workflow setup, I had expected quicker and more proactive support. The training material was available, but without live help, it was difficult to progress. Automated replies were sent, but those did not address the specific problems I faced with the dialer and the database syncing feature. Since onboarding promised telephonic support, I assumed calls would be answered promptly and issues resolved quickly, but unfortunately, that was not the case. I decided to stick around longer hoping for an improvement, but unfortunately, the communication remained frustratingly poor. Overall, my experience with support was very disappointing and well below what I anticipated based on the initial description of services.