Expected quick support but got mixed responses
When I signed up, I expected the WFHI software and support to be immediately accessible and responsive. The onboarding process was fairly straightforward at first, with clear instructions and decent training material. However, when I faced issues accessing certain calling tools after a few days, the response time from support was slower than I anticipated. Some calls were returned promptly with helpful suggestions, but on other occasions, it took multiple follow-ups. The dialer function itself worked smoothly once set up correctly, and automatic updates did not disrupt my workflow, which I appreciated. Overall, the responsiveness was inconsistent: sometimes very helpful but other times quite delayed. Because of this mix, I rate the experience a moderate 3 stars. I do believe the team is trying, but it could be better coordinated to meet initial expectations for timely assistance and smooth access to all features.