Expected quick support but found some waiting and repetition
When I first signed up, I was expecting quick responses from the support team because the documentation suggested prompt assistance. However, what I got was a bit slower than anticipated, with some repetition in explaining my issues multiple times to different agents. On the plus side, the support staff were polite and tried their best to help, but sometimes it felt like I was going in circles, repeating the same information. I expected a more streamlined communication based on initial impressions. The training tutorials were clear and on point, which helped reduce my reliance on support. Although the call support had waiting times and some back-and-forth, eventual resolutions were satisfactory. Comparing what I expected versus actual experience, I'd say the support needs improvement in speed and clarity. Still, the product and onboarding tools were quite helpful for my workflow.