Expected quick support but faced repeated delays
At first, I thought support would be efficient and straightforward, something to easily resolve any questions I had about the software. Unfortunately, the reality was quite different from my expectations. Instead of a smooth flow, I found myself having to repeat the same issues multiple times on calls. The waiting between responses was longer than I had anticipated, and this delay stretched over several days. Despite several attempts to clarify things, the communication felt rather disjointed, and I wasn’t sure if the person on the other end fully understood my problems. I had assumed that updates and training would be helpful, but thanks to the slow support, the process became frustrating. The sign-up and invoicing processes were clear, but they didn’t compensate for the lag in assistance. Even though the software was promising, the extended waiting periods and repeated clarifications made me question if the support was adequately prepared. After some time, reflecting back, I realize I expected much quicker and more consistent communication to really get the most out of the tools WFHI provides.