Expected quick start but onboarding took much longer than promised
Initially, I was full of hope that the training and onboarding from WFHI would be a quick and smooth experience, given how remote workflow tools are generally marketed. I expected to be fully set up and able to use the calling tools and database feature within a couple of days. Unfortunately, it took much longer than I anticipated — several days passed before I could comfortably navigate the software and start putting it to use effectively. The training content itself was thorough, but I found that some steps in the onboarding flow were unclear or outdated after some automatic updates, which slowed my progress. Telephonic support did help, but the wait times to speak to someone were often frustrating. Plus, I thought the payment and invoicing process would be simpler, but I had to double-check some invoice details because they weren’t entirely clear at first. Despite these delays and complications, I’m now functioning well with the software and tools. My small reservation is that the initial delay in getting going was longer than I expected, and that could deter users who want faster results from such a product.