Expected quick start but onboarding took much longer
When I signed up, I thought I'd be set up pretty quickly, but honestly, it felt like a slow process to get going. There were a few steps that seemed unnecessary or repeated, which dragged the whole onboarding out longer than I expected. I remember starting the training hoping it would cover the basics fast, but it kind of kept circling back to foundational stuff without moving on to the calling tools or database features I wanted to learn. At one point, I thought maybe I missed a shortcut, but the telephonic support I reached out to wasn’t very quick with replies, and that just added to the delay. Eventually, I got the hang of invoicing and payment procedures, though even that wasn’t as smooth as I’d hoped. The software itself was okay once I was all set up, but really, it should not take this much time to be ready for normal use. I guess if you have patience, it will work out. Still, for my liking, the onboarding and training phases were longer and more tangled than they needed to be.