Expected quick start but it took much more time and effort
When I was looking at this software, I assumed onboarding would be a breeze since the pre-purchase info seemed straightforward. However, once I got going, it was a different story. The signup itself was fine, but configuring the calling tools and database integration daily took way more steps than I was led to expect. I expected a smoother flow, but it kept asking for updates or re-authorization, which slowed down my tasks and made me feel stuck multiple times. The training was helpful in parts but didn’t quite cover the ongoing changes after automatic updates. I spent more time troubleshooting than I'd hoped. Even the billing and payment process, which seemed simple at first, sometimes required clarifications from support to understand previous invoices or upcoming charges. The whole experience felt more demanding day-to-day than the sales pitch had suggested, and the promised ease of use wasn’t fully there for me. I’m not saying it’s all bad, but it definitely took a lot of effort to keep everything running smoothly after the initial setup.