Expected quick start, but it took much longer than imagined
When I first signed up, I assumed the onboarding and setup would be quick and smooth, based on the initial information. However, it took much longer than I thought to get the software fully operational and understand how to use the calling and database features effectively. There were steps in the invoicing and payment process that were confusing, and I found myself waiting to get proper guidance for several days. The training modules didn’t seem detailed enough in explaining the workflow integration, so I felt stuck for quite some time. Looking back, the pre-purchase communication gave me an impression that everything would just work out quickly, but in reality, I had to put in extra effort and wait longer than expected. I wanted a hassle-free start but ended up spending weeks trying to resolve basic setup issues on my own.