Expected quick start but it took longer than I thought
When I first signed up, I was hoping to get started fairly quickly with the software and training, maybe within a day or so, but that wasn’t the case. The pre-purchase communication was a bit vague and didn’t set clear expectations on how long onboarding might take. I remember waiting quite a bit before I could access the dashboard properly. The initial sales touchpoints were alright but the follow-up to provide me with full access and guide me through the process was slower than I expected. There was one moment where I thought things were finally moving forward, but after that, it seemed like progress stalled again. Overall, what I got felt less organized than what I anticipated, making the setup slower and more frustrating. I had expected a seamless transition but actually had to push for answers and access, which was disappointing after signing up.