Expected quick start but faced slow onboarding
I had expected to get started with WFHI’s software more quickly based on their promises and initial briefing, but in reality, it took quite a while before I could use it properly each day. The sign-up and invoicing process was fine, as expected, but when it came to accessing the software features and dialer, I experienced repeated delays and technical glitches. Sometimes I waited several hours or even overnight for certain parts of the dashboard to load or for training videos to become available. I imagined that once I completed onboarding, operation would be smoother, but even after some weeks, I still faced intermittent problems that slowed down my workflow. Telephonic support was polite but often didn’t have an immediate fix, so I felt stuck at times. Overall, the experience was slower and more frustrating than I thought it would be given the advertised efficiency.