Expected quick start but faced delays in billing setup
I found the billing and payment setup to take much longer than I initially assumed, which was frustrating. At first, I expected to be up and running quickly after signing up, but the invoicing process delayed everything. There was a waiting period before I received my first invoice, and it wasn't entirely clear how to proceed with payment due to lack of upfront guidance. On the positive side, the billing statements themselves were clear once they arrived, explaining the charges well. However, the initial setup left me uncertain about when I'd get full access to the software and training. I tried contacting support, which was helpful in explaining the situation, but the delay itself was inconvenient and made it difficult to plan my schedule. What made it worse was that automatic updates to the software kicked in before I had finished onboarding, creating some confusion about using features that hadn’t been fully introduced. I'd hoped the payment side would be smoother given its importance, but it felt a bit disjointed between signup and full activation. Overall, a mixed experience with clear invoices but a slow start that hampered momentum.