Expected quick start but encountered slow setup
I was hoping to get up and running quickly with the software, but sadly the process took longer than I expected. The initial sign-up was straightforward, but once I began training, I found that the materials didn't quite explain several of the more complex features, like the dialer and database integration. Support communication was slow to respond, meaning I waited a long time before I could fix the problems blocking my progress. Although the automatic updates were timely, they didn't help speed things along early on. One positive was that once I managed to start using the calling tools, they worked as advertised. Still, the delay before reaching that point put me off somewhat. Overall, while I am a bit enthusiastic to try again after adjusting my expectations, the pace of getting going was disappointing compared to what I'd imagined before purchasing.