Expected quick setup but ongoing effort needed
I anticipated that the onboarding and training would be a mostly one-off setup that I could complete within a day, but I found that much of the work continues ongoing. While initial training sessions introduced me to the software and database features adequately, I realized that understanding dialer optimizations and mastering the calling tools takes recurrent effort. The onboarding flow provided a solid foundation, but I expected less continuous adjustment afterward. The automatic updates keep the software fresh, yet they require me to keep adapting. This isn’t a complaint, just a point of expectation versus reality. I appreciate the telephonic support during training, which has helped, but I must remain consistently engaged to get the most from the system. The setup is comprehensive, but a clearer explanation of the ongoing commitments upfront would be helpful.