Expected quick setup but it took longer
I initially signed up expecting the explanation of the software and onboarding process to be swift and clear, based on the initial sales call, but the reality was a bit different. The people were polite and made an honest effort to explain things, but I found myself needing extra calls and emails to really understand how to use the dialer tool and the database feature effectively. It took longer than I expected, maybe double the time, to really get comfortable with the workflow. What I appreciated was how the training got progressively detailed, though I wish the upfront materials had been more comprehensive which would have saved me time. The invoicing and payment process went smoothly and was clearly communicated, which helped reduce some of the stress during sign-up. The automatic updates also worked well and didn’t disrupt my routine as much as I feared. I think the telephonic support was a solid touch, especially for immediate answers. However, clarity could definitely be improved in the early stages of the onboarding. So overall, while the initial pace disappointed me, I gained a better appreciation for the product and training by the end, and I feel I could recommend this service to others who are willing to invest the time to learn properly.