Expected quick setup but got stuck in ongoing hassles
The moment I realized this wasn’t going to be as smooth as I thought was when I started the payment and onboarding process. I had expected that the initial setup would be a one-time task, after which I could focus on using the software and training effectively. But instead, I found myself repeatedly dealing with payment confirmations and invoice clarifications, which ate up more time than I bargained for. I had assumed the dialer tools and database setup would be mostly done upfront and then work continuously without many interruptions, but these features needed ongoing adjustments and some reconfiguration that slowed me down. While the training was informative, it did not fully prepare me for these continuous administrative tasks. Comparing this with my expectations, I was definitely hoping for a simpler, more streamlined experience. The telephonic support was okay, but it didn’t completely resolve my concerns quickly enough. So, overall, I found that what I expected as a mostly one-off setup turned into a more involved ongoing process that was more demanding than I had planned for.