Expected quick responses, mostly delivered with minor delays
Before choosing WFHI's software and training services, I assumed the sales team would be very responsive given their professional image. In reality, the team did respond to my queries in a fairly timely manner, though not always as fast as I would have liked during peak hours. Some waiting was inevitable, but when they did reply, they addressed my questions clearly and provided the necessary details. The onboarding flow was explained well enough, though I wished there had been slightly more proactive updates rather than me having to follow up. It's worth mentioning that the dialer and database tools worked promptly once set up, so the minor delays were mostly in communication prior to purchase. Payment set up and invoicing were smooth, with helpful support available on the phone. Overall, the responsiveness was quite good compared to my previous experiences elsewhere, but a bit more attentiveness during the initial sales phase would have made it nearly perfect. I do feel that these aspects met my expectations adequately, though a little less lag on replies would enhance the customer journey further.