Expected quick responses, but support was uncharacteristically slow
I’ve dealt with customer support for billing in various platforms before and was expecting at least a timely response from WFHI, especially since it’s a paid service. What surprised me was the delay and the lack of follow-up calls or emails after I raised concerns about my invoice not appearing as it should have. Typically, platforms respond within a day or two, sometimes with automated updates, but here it took much longer and I had to chase multiple times before receiving any acknowledgment. The telephonic support was particularly underwhelming compared to the responsiveness I was familiar with. I expected more proactive communication given the importance of billing queries, but instead found the process slow and frustrating. Overall, the experience left me quite surprised and disappointed considering what I anticipated from a professional software provider.