Expected quick responses but heard almost nothing
I was really expecting a responsive experience when inquiring about the software and training options, but sadly that wasn’t what I got. Initially, I hoped that the sales team would quickly answer my questions and guide me through the onboarding process. Instead, I found myself waiting long periods without meaningful replies. I reached out multiple times trying to get information about how the database feature works and what kind of support is available after sign-up, but responses came sporadically and sometimes only after I followed up several times. It felt like a misalignment between what was promised in the initial descriptions and the reality of communication. I found this frustrating because it made it hard to make an informed decision and delayed starting any training. Honestly, I expected to at least get timely updates or a clear point of contact, but that was missing throughout. This level of responsiveness was disappointing and made the whole process unnecessarily stressful.