Expected quick responses but experienced some wait times
When I started the training and onboarding, I anticipated that the responsiveness of the team would be immediate as promised. Throughout the initial days, I found that the support people answered my queries quite quickly, usually within a couple of hours, which helped me keep up with the training schedule. However, there was one occasion when I had to follow up several times before receiving a resolution for a technical issue related to the dialer setup, which delayed my progress slightly. Despite this minor setback, the guidance provided once they responded was clear and direct, enabling me to navigate the software and database features with increasing confidence. The onboarding flow was straightforward, but the varying times to get responses sometimes felt inconsistent compared to what I expected. Overall, the training pace was manageable, and the automatic updates during my onboarding did not cause any interruptions, though I would have appreciated steadier communication timing. I am satisfied with the experience, with just that little reservation about the wait at one point.