Expected quick response, got frustrating silence instead
I thought signing up for WFHI would mean quick answers since their site talks about good support. But honestly, it was a different story. I kept messaging to ask some basic queries about the software features and training schedules, expecting someone to reply within a day or so. Instead, it took forever to hear back and then when they did, the responses were vague and didn’t directly address my questions. Felt like I was chasing them just to get basic info sorted out before even buying. I had hoped for a faster and more helpful interaction, since that's super important to me. Unfortunately, the whole pre-purchase contact experience left me frustrated and not confident to move forward with them. I believe better communication would make a huge difference in attracting new customers who might be on the fence like me.