3 out of 53 of 5Unverified experienceSupport and communication
Expected quick resolution, got delays instead
I reached out to telephonic support when something went wrong in the onboarding dashboard. I expected that they would handle the issue swiftly, maybe even during the call, since it was a live matter affecting my setup. What I got was a bunch of transferred calls and promises to follow up later, which didn’t happen as fast as I hoped. The communication was polite but slow, and the problem lingered longer than necessary. On the plus side, when the issue was finally corrected, the support staff clearly explained what went wrong and how to avoid it. Still, the whole process felt more frustrating than I anticipated, leaving me less confident in smooth support if bigger problems arise.