Expected quick replies, got something else
I was quite excited to sign up and expected a smooth process, especially about the responsiveness of people selling the product. I found the initial contact fairly positive, although it did not exactly feel urgent or personalized. When I had some questions, I noticed there was a significant delay before anyone responded, which was a little off-putting. I was hoping for quicker, more engaging communication to help me understand the software better before committing fully. The sign-up and payment procedures did go through without any major hiccups, and the invoicing was pretty straightforward. Still, I really wished they could have been faster or more attentive to my queries. The sales team seemed genuine but a bit stretched thin or perhaps less equipped to handle more detailed questions about features and onboarding. I think the software itself looks promising and the training resources seem decent, but the human side on the pre-purchase front definitely left me hoping for more. I’ll wait and see how things progress after I begin using the software itself, but my first impressions on sales responsiveness were a bit disappointing.