Expected quick replies, got mostly on time
When I first signed up, I thought the telephonic support would be faster, like instant or near-instant, because usually software companies promise quick service. In reality, the people I reached out to were pretty responsive but sometimes it took longer than I expected to get clear answers especially on some complex issues about the dialer configuration. I found that calling them during peak times made a difference because off-peak hours sometimes had faster replies. The communication itself was friendly and polite, which I appreciated, but occasionally I felt like the support person needed a bit more time to understand exactly what my problem was. For example, at one point I needed advice on integrating the database features with my workflow and that required a couple of call-backs rather than a one-time fix. Telephonic support seems set up to handle common questions efficiently, but for the more unusual stuff it took more patience than I thought I would need. Overall, I got what I expected in terms of helpfulness but not quite the speed I was hoping for, and I'm still figuring out if that will improve or stay the same.