Expected quick replies, got mixed response instead
I was really hoping the support team would respond quickly every time I needed help, because the training only got me so far. Sometimes when I reached out by phone or chat, the people were attentive and resolved my concerns quickly, which was good. But other times, I felt the response was delayed or the solution offered didn't fully address my problem, so I had to explain myself again. It’s tiring to repeat details when you think it should be straightforward by now. They do try to be helpful but I had to keep following up to get some clarity. The software’s automatic updates worked fine in the background, and the calling tools themselves were easy enough to use after initial training. Billing and payments also went through without trouble, which was a relief. The database feature was okay but I expected more alignment with my daily work. Overall, the support met some of my expectations but not all of them, leading to a mixed feeling about ongoing assistance. I’m used to managing it, but it could be sharper for sure.