Expected quick replies, got almost that; small lag
Before purchasing, I was curious about how quickly the sales team would respond to my questions because prompt communication matters a lot when deciding on software for remote workflows. What I experienced was largely positive: the responses were generally swift and thorough, answering my queries about the dialer's capabilities and database features. However, at one point, I did notice a slight delay in receiving clarifications on the invoicing process, which made me a bit cautious initially. Still, the overall responsiveness did match or even slightly exceed my expectations, particularly regarding the sign-up process and ongoing support. I appreciated that the communication felt personal and not scripted, which made me more confident about using the software. Though that moment of small lag was a minor hiccup, it didn’t detract significantly from my overall positive impression of the team’s engagement and willingness to assist promptly.