Expected quick replies but responses were often slow
When I signed up, I expected prompt and attentive communication given the detailed sales pitch. Unfortunately, reality was slightly different. While the team was polite and maintained a warm tone, it often took longer than anticipated to receive replies to my queries. Sometimes I waited days just to get clarification on basic software features or payment questions. I had imagined a more responsive interaction where I could get quick, straightforward answers without needing repeated follow-ups. An aspect I will credit is that when I finally did get through, the explanations were helpful and detailed, which partially softened the delay frustration. Still, my overall impression is that the communication frequency did not match the expectations set during the pre-purchase discussions. Sales suggested a very hands-on approach, but in practice, responsiveness seemed limited. I hope they improve this area soon as I think a more immediate reply system would greatly benefit the experience of potential and current customers navigating their platform and services.