Expected quick replies, but response lagged badly
When I first signed up and reached out to clarify things, I expected to get prompt and helpful responses because that’s what most services promise upfront. However, the reality was different. It took multiple follow-ups before I got a clear answer to even simple questions about the features and pricing. Compared to other providers I have contacted in the past, their responsiveness was disappointingly slow. On a positive note, when support did get back, the information provided was accurate and somewhat useful. Yet, the waiting times and the need to chase the team frequently made the whole engagement feel frustrating. I was hoping for a smoother and more attentive sales communication phase, but it felt like my inquiries were often deprioritized. This part of my experience definitely fell short of expectations, and it negatively influenced my initial impression considerably.