Expected quick replies but got some delays as well
I was really expecting a faster response time from the sales team after my initial inquiry. When I first reached out, they were prompt and clear in answering most of my questions, which gave me a good impression. However, as I dug deeper into the product details and tried to clarify more technical aspects, the replies slowed down considerably. I compared this with other software providers where I usually expect swift answers anytime of the day. It seems the WFHI team is more reactive during initial contact but loses some momentum later on. The payment and sign-up process was relatively smooth, but the delays in communication made me hesitate before moving forward initially. On the plus side, the invoicing was clear and I didn’t encounter any confusion there, which was a relief. So overall, a pretty mixed bag; good at the start but could improve maintaining response speed consistently.