Expected quick replies but got mostly silence
I had expected the sales team to be more responsive when I initially reached out about their software and training programs. At one moment during the demo call, I asked specific questions about the pricing and the features access, which seemed to be answered quickly enough. However, after that, I found myself waiting a long time for replies to my emails and phone calls. This lack of timely communication made me feel quite frustrated because I wanted to understand all aspects before committing to purchase. The sign-up and invoicing process seemed to require direct human interaction, and that was difficult when the staff didn’t respond promptly. It was disappointing since the promotional material gave the impression of efficient customer care. While I was still interested in the product’s capabilities, the delays in communication made me unsure about proceeding any further. I think a more attentive pre-purchase engagement would have made a big difference for someone like me who appreciates clear and prompt answers.