Before I purchased the software and training, I expected a fast and consistently helpful response fr

Before I purchased the software and training, I expected a fast and consistently helpful response fr

Before I purchased the software and training, I expected a fast and consistently helpful response from your team as promised. Initially, the communication was prompt, and I got answers to most of my questions quickly. That gave me confidence in going ahead with the product. However, after the purchase, I found some delays in getting timely updates about invoicing and certain features of the calling tools. It wasn’t a complete lack of response, but it was definitely slower than I had hoped. At times, answers came only after a follow-up call. That said, when I did manage to connect, the explanations were clear, which balanced out the initial frustration a bit. Overall, the responsiveness had its ups and downs but remained warm enough to keep me engaged. I would recommend improving the initial follow-through to align better with what is promised during the sales process. Still, I appreciate how parts of the support proved helpful after all.