When I started looking into purchasing the software, I was eager for fast and clear communication fr
When I started looking into purchasing the software, I was eager for fast and clear communication from the sales team. Initially, I reached out with several detailed queries about how the database feature would integrate with my existing systems. The replies were prompt at first, which gave me confidence. However, as I progressed to more specific questions about the calling tools and the dialer's configuration, the response times lengthened noticeably. It felt like the initial enthusiasm during the pre-purchase phase waned a bit. The invoicing and payment process was clear though, and did not cause any problems, which I appreciated. On the positive side, when I did receive replies, they were thorough and addressed my concerns adequately. But the inconsistency in communication pace made me cautious about the ongoing support after buying. In the end, I had to take some initiative figuring out certain aspects myself, which was expected but still impactful on my experience.