Expected quick replies but got a bit of a wait
I was expecting fairly quick and spot-on responses from the support team during training and onboarding, but honestly it was a bit of a wait each time I reached out. The people were polite and tried to be helpful, yet their replies weren’t always as fast or thorough as I’d hoped given the priority assistance promised. Still, when they did answer, they didn’t keep me hanging and mostly addressed the database and dialer issues I had. The sign-up and invoicing steps worked just like I expected, at least. I’ve been through similar software onboarding before, so this was a little less smooth than some past experiences, but manageable overall. It would have been better if response times met the expectations set at the start. The actual training content was fine, and the team did eventually get back to me with what I needed, though I had to be patient and persistent to get there.