Expected quick onboarding; got endless waiting
I had signed up thinking the training and onboarding would be straightforward and get me set up quickly. Instead, I found myself going over the same modules repeatedly with little progress. The introductory training sessions felt stretched out, and often I found myself waiting for someone to respond before I could move ahead. It was frustrating because I expected clear instructions and smooth guidance but got stuck in a loop of repeats and delays. The onboarding flow didn’t seem to prioritize efficiency at all. There were multiple steps that seemed redundant, and no clear indication of when each would be completed. I tried to use the calling tools and dialer during this period, but the lack of proper setup from training left me unable to use those features effectively. The database access was also confusing at first, as there was no clear tutorial or quick start guide. Overall, the whole process felt like a never-ending wait and redo cycle. I hoped for a concise training schedule, but it felt like I was wasting time on unnecessary repetition rather than moving forward quickly with the software.