Expected quick onboarding but faced some delays
When I was considering purchasing WFHI’s software, I expected a smooth and quick onboarding process based on what was described during the pre-purchase communications. Initially, everything seemed in place, and I was hopeful as the sign-up was simple, and invoicing was prompt. However, once I started using the software, I noticed that certain parts of the sales experience, such as follow-ups and clarification on features, required me to explain my needs multiple times. This repetition was a bit frustrating and wasn’t what I had expected from the initial sales discussion. On the positive side, once I was finally onboarded, the core tools worked fine and the dialer was easy to use. The database setup matched my daily needs adequately and the automatic updates ensured the software didn’t become outdated during use. Yet, the initial pace and communication could have been better aligned with the expectations set by the sales team. Overall, I’m neutral about the whole experience; the software performs well enough, but the purchasing path shows room for improvement to make the transition smoother and more consistent.