Expected quick help, got slow and repetitive responses
I was hopeful the support from WFHI would be quick and hassle-free, but my experience was different. Initially, I reached out with some basic questions about the dialer setup and expected straightforward assistance. Instead, I was placed on hold multiple times, sometimes even being transferred back and forth between agents. Each time, I had to repeat the same information which was quite frustrating. I understand some of this might be due to standard procedure, but it felt overly repetitive. The database feature also took a few reminders before I got the correct guidance, which added to my waiting time. On a positive note, the people on the line were polite, and their explanations were clear once the conversation progressed. Still, the delay and redundancy were not what I expected considering the paid service. I think the onboarding and training could be improved with better clarity upfront to avoid these extended calls. It's not a total failure, but definitely not as seamless as I'd imagined. Hopefully the ongoing support improves to match the software quality.