Expected quick help, got mixed signals instead
I had a reasonably clear expectation about the support I would receive from WFHI after getting their software and training. From my early experience, the telephonic support people were generally polite and ready to listen, which was reassuring at first. For example, when I ran into issues with the dialer, I reached out and got some guidance fairly quickly. On the other hand, there were moments when responses felt slow or like I was being passed around to multiple staff, which added some frustration. The sign-up and invoicing process was smooth enough, but following up on a few billing clarifications required multiple calls and waiting. Overall, I would say the support team was competent but inconsistent in their responsiveness. The software itself updated automatically, which helped reduce downtime and improved workflow a bit. I was also able to use the database feature without much trouble, which was helpful. So, while the people behind WFHI tried to be helpful, their response times fluctuated, and that impacted my overall satisfaction. I’d say my expectations were partly met but left room for improvement if they want to build stronger trust.