Expected quick help, got mixed responses
When I reached out for support before purchasing, I expected fast and clear answers but got mixed experiences. At times, the team was quick and provided helpful information related to the invoicing and sign-up steps, which I appreciated. However, some responses took longer and were less detailed, especially concerning the features of the dialer and the database tool. The software itself seemed promising during the trial phase, and the automated updates worked without issues, which was good. Still, the inconsistency in communication made me unsure about some parts of the training provided for remote workflow management. Overall, I found the product decent, but I think clearer and more prompt assistance, especially in technical queries, would make the purchasing decision easier. I am hopeful future interactions will improve, as the core software seems to meet my needs well enough, despite this. This was a balanced experience, mixing helpfulness and delays, so I remain neither fully satisfied nor disappointed.