Expected quick help, got it mostly
When I first signed up for the training, I was expecting a steady stream of responses to my questions throughout the onboarding. Thankfully, the team was mostly responsive, addressing my doubts about the calling tools and onboarding flow within hours, which felt reassuring. That said, there was a brief moment when I needed clarification on using the database feature that took a bit longer than I hoped. Still, the guidance was clear once I got through, and I appreciated how the training covered not just software basics but also the automatic updates feature. Overall, the onboarding was smoother than I expected, and the telephonic support, when I used it, was helpful. The only slight hiccup was the billing questions where the invoice process wasn’t explained thoroughly at first, but once I reached out, the explanation was thorough. So, I’m happy with the level of help, though I’d like that one aspect streamlined. I feel prepared enough now that stepping back into the system will be easier, and I anticipate needing less frequent support next time around, which would be ideal.