Expected quick help but support wasn’t always easy to find
Honestly, I thought WFHI support would be straightforward to access because their product seems pretty professional. But when I needed quick answers, it felt like playing hide and seek. The telephonic support line sometimes went unanswered and there was a bit of back and forth before I found the right contact. I expected a simpler way to get help especially because of the complex training and software functions. The database and dialer are good, but when something was tricky, finding help quickly was a problem. I didn’t expect perfect service, but this was more of a hassle than I imagined. It was disappointing because I really wanted to rely on WFHI. Hopefully, their support system gets easier to navigate so next time it won’t be so frustrating to find what I need.