expected quick help but support didn't deliver much
So I ran into problems setting up the dialer with the database and honestly was hoping for some quick support. Expected someone to guide me through or at least respond asap but it felt like I was waiting forever. The phone support just wasn't on the same page and made me repeat stuff multiple times. Felt like the communication wasn’t clear at all, so it didn’t fix the main issue I faced. Instead of getting a solution I was just stuck and frustrated because it seemed like the support team wasn’t ready to handle the tech problems in a timely way. The automatic updates also seemed to complicate things when nothing was explained upfront about changes. The onboarding flow looked good at first but without live effective help when things went wrong, the experience became stressful rather than smooth like I hoped. Also the payment and invoicing part didn’t add up at first and again when I called nobody gave clear answers. I expected more given this is paid software. Overall I’m pretty disappointed with how support and communication played out here, it didn’t meet any of my expectations.