Expected quick help but got slow replies
Honestly, I thought the support team would be more responsive given the software's price and promises. Whenever I called or emailed, the response times were long, sometimes days passed before I got even a basic answer. I expected faster guidance, especially when dealing with issues during onboarding or using the dialer feature. The telephonic support was polite but often vague, so I had to figure out many things myself instead of getting clear instructions. The database feature seemed fine, but without timely help, any hiccup became frustrating. Billing and payments were handled okay, but that’s about the only part where their process didn’t slow me down. Automatic updates happened quietly and didn’t cause problems, I’ll give them that. Still, the support delays made the overall experience disappointing compared to what I expected. They should really improve response times to match the promises made during sign-up.