I started off expecting straightforward support during the setup, hoping any questions would be quic

I started off expecting straightforward support during the setup, hoping any questions would be quic

I started off expecting straightforward support during the setup, hoping any questions would be quickly answered and everything would be smooth. The communication was polite enough, but I quickly became weary repeating basic details about my account and the issues I faced. The telephone support was somewhat helpful but didn’t always give me the clarity I wanted. By the end of the process, I felt more confused than confident—some parts of the interface were well explained, others left me guessing. The training materials helped somewhat, but I kept waiting for a more direct resolution. There were times I felt the support could have anticipated my concerns better instead of making me reiterate. Overall, I’m neither fully satisfied nor completely frustrated—just sort of in the middle. I had hoped for faster answers and a clearer understanding of what was going on, but the outcome was slower and more repetitive than expected. I guess it’s usable once you get through the hurdles, but the experience left me tired and still not entirely sure if I was doing things correctly within their software and ongoing communication process.